Our Commitment
Lova is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.
Standards We Follow
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA . This means:
- Perceivable: Information is presented in ways users can perceive
- Operable: Interface components are operable by all users
- Understandable: Information and operation are understandable
- Robust: Content works with current and future assistive technologies
Accessibility Features
Website (lova.health)
- Semantic HTML structure with proper headings
- Skip navigation link
- Sufficient color contrast ratios
- Keyboard navigation support
- ARIA labels where appropriate
- Responsive design for all screen sizes
- Alt text for images
- Focus indicators for interactive elements
Lova App
- Screen reader support: VoiceOver (iOS) and TalkBack (Android) compatible
- Dynamic type: Respects system font size settings
- Reduce motion: Respects reduced motion preferences
- High contrast: Works with high contrast modes
- Voice control: Compatible with iOS Voice Control and Android Voice Access
- Touch targets: Large tap targets for easy interaction
Platform-Specific Features
iOS
- VoiceOver screen reader support
- Dynamic Type for adjustable text sizes
- Bold Text support
- Reduce Motion support
- Increase Contrast support
- Switch Control compatibility
Android
- TalkBack screen reader support
- Font size scaling
- Display size scaling
- High contrast text mode
- Color inversion support
- Switch Access compatibility
Known Limitations
We're actively working to address:
- Some complex charts may not be fully accessible to screen readers (text alternatives provided)
- Some older help content may not have complete heading structure
We're committed to fixing these issues and welcome reports of any accessibility barriers.
Feedback
We welcome feedback on the accessibility of Lova. Please let us know if you encounter accessibility barriers:
- Email: accessibility@lova.health
- GitHub: Open an accessibility issue
When reporting issues, please include:
- The page or screen where you encountered the issue
- The assistive technology you're using (if any)
- A description of the problem
- Your device and operating system
Response Time
We aim to respond to accessibility feedback within 5 business days. We'll work with you to understand the issue and provide a timeline for remediation.
Third-Party Content
Some content or features may involve third-party components. While we strive to use accessible third-party tools, we cannot guarantee their accessibility. We evaluate third-party components for accessibility before adoption.
Continuous Improvement
We regularly:
- Audit our apps and website for accessibility issues
- Test with real assistive technology users
- Train our development team on accessibility best practices
- Include accessibility in our code review process